911 Call Receiver Hiring Process

The hiring process can be rigorous, requiring each applicant to take and pass a skills-based test and undergo an extensive background check. Qualified candidates can expect the selection process to last 6-8 weeks, beginning with the skills-based exam administered by the Center and ending with a final offer of employment.  

The recruitment process includes the steps below, not in any particular order: 

• Apply to the Communications Officer I (COI) position.
• Complete Valley Com 911's Computer-Based Skills and Behavior  Assessment
•  Introductory Interview
•  Pre-conditional Psychological Evaluation
• Preliminary Interview
• Polygraph Test
• Com Room Observation 
• Psychological Examination 
• Final Interview 
• Background and Criminal History Check 
• Post-offer physical examination and drug screen

Please note: Applicants are only allowed to reschedule for testing or interviews once during the current recruiting process. A no-show to any Valley Com 911-initiated test or interview will result in the removal of consideration for employment during the current recruiting process. 

Once you have completed the preliminary interview phase or polygraph phase and are not invited to continue in the recruiting process, you may reapply for a Communications Officer I/II position one additional time after a two-year waiting period. 

If you are not invited to continue the recruitment process after the psychological evaluation, you will not be allowed to reapply for the Communications Officer I/II in the future without written authorization from the Center, and not before a two-year waiting period. However, you are allowed to apply for other positions within Valley Com 911 at any time.  

Disqualification From Employment Consideration 

As stated above, all candidates are required to successfully pass the testing and attendance requirements set by Valley Com 911.

In addition, because our staff members are a key part of the public safety system, their integrity must be beyond reproach. Valley Com 911 conducts thorough, intense, and strict pre-employment background investigations on all applicants in order to determine suitability for any position. Generally, individuals who have demonstrated irresponsibility and/or poor judgment in their life choices are not hired. You may be disqualified from consideration for employment if you have recently used heroin, crack, methamphetamine, or several other illegal drugs, as this list is not all-inclusive. Failure to disclose pertinent information or attempt to conceal requested information will be grounds for disqualification. You are also unlikely to be hired if you have been convicted of a felony or have stolen money or goods from an employer (more than de minimis quantities of office supplies or copies). When looking at a candidate's past, we consider the frequency, how recent, and the circumstance. We don't require you to be perfect, but honesty is essential.